(Solved)Lexia-3 PP2000 installation error: not possible to start

Recently received an issue from customer that when install Lexia-3 on windows XP, it appeared an error as follows, here uobdii engineer would give some tips for this problem.

Error message:


It is not possible to start Peugeot Planet Office for the following reasons:

Peugeot Planet interface is not plugged into the USB port of your PC

Peugeot Planet interface is being utilisation by another application.


Device: Lexia-3 pp2000

Software: Peugeot Planet 2000

Operating system: Windows XP


Possible reasons and solutions:

  1. Host interface of Peugeot Planet can not be connected to the computer’s USB port;
  2. Peugeot Planet 2000 is running on another computer;
  3. After closing the other software, then run Peugeot Planet again.


PP2000 software installation address: